Privacy Policy

Last updated: August 2026

Draft notice: This is a general-purpose privacy policy template covering our loan, mutual fund, and insurance services, not a substitute for legal advice. Please have it reviewed by a lawyer familiar with the Digital Personal Data Protection Act, 2023 (DPDP Act), SEBI/AMFI norms for mutual fund distributors, IRDAI norms for insurance intermediaries, and your specific registrations before publishing.

1. Who We Are

Fynmate ("we", "us", "our") is a financial consulting business based in Ludhiana, Punjab, facilitating loans from banks and NBFCs, distributing mutual funds, and soliciting insurance products on behalf of licensed insurers. This policy explains how we collect, use, and protect personal information submitted through fynmate.in (the "Site") across all three product lines.

2. Information We Collect

When you use our "Request a Call Back" form, the "Get a Free Consultation" panel, our chatbot, or contact us via WhatsApp, phone, or email, we may collect:

Your name, mobile number, and email address (if provided)
The service you're enquiring about (loan, mutual fund, or insurance) and, where relevant, the specific product (e.g. Home Loan, Equity Funds, Health Insurance)
Your entity type (e.g. Individual, Proprietorship, Company) if provided
Any additional details or requirements you choose to share with us
Basic technical information such as which page or referral source you arrived from

A note on sensitive information

We do not knowingly collect sensitive personal information — such as financial account numbers, passwords, identity documents, or health/medical information — through this website's enquiry forms or chatbot. If you're enquiring about insurance, please do not share health details, pre-existing conditions, or other medical information in the website form; our team will collect any such information directly and securely as part of the actual policy application process, not via this Site.

3. How We Use Your Information

To contact you regarding your loan, mutual fund, or insurance enquiry
To understand and improve which channels bring visitors to our Site
To respond to questions asked via our chatbot or contact channels

We do not sell your personal information to third parties.

4. How Your Information Is Shared

Your enquiry details are sent to our team via our email service provider and may be relayed through third-party tools we use to operate this Site. We only share your information with lending partners, asset management companies (AMCs)/registrars, or insurance providers with your consent, as part of actually processing a loan application, mutual fund investment, or insurance policy — not merely for filling out this website's enquiry form.

5. Data Retention

We retain enquiry information for as long as reasonably necessary to respond to your query and for legitimate business record-keeping, unless you request deletion sooner (see Section 7), and subject to any regulatory record-keeping requirements applicable to loan, mutual fund, or insurance intermediaries.

6. Cookies & Tracking

This Site may use basic browser storage (such as session storage) to remember whether you've already submitted an enquiry, so we don't show the same pop-up twice. We do not use this Site to build advertising profiles about you.

7. Your Rights

You may contact us at any time to ask what information we hold about you, to correct it, or to request its deletion, subject to any legal or regulatory record-keeping requirements that may apply to a licensed financial services, mutual fund distribution, or insurance intermediation business.

8. Contact Us

For any privacy-related questions or requests, contact us at office@fynmate.in or call +91-7710333350.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version.